How to call Viva Aerobus?

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Viva Aerobus is a popular Mexican ultra-low-cost airline that offers affordable travel options to various destinations. Whether you’re planning a business trip, a vacation, or a family visit, Viva Aerobus aims to provide you with budget-friendly flights. However, like any other airline, you might encounter situations where you need to get in touch with their customer service team. In this article, we will explore the various ways to call Viva Aerobus, with a focus on using Vivaaerobus telefono mexico +52 81 8215 0150 & 1-860-321-4022.

Understanding Viva Aerobus

Before diving into how to contact Viva Aerobus, it’s essential to have a basic understanding of the airline. Viva Aerobus operates both domestic and international flights, with a primary focus on Mexican destinations. They pride themselves on offering competitive fares, allowing passengers to travel economically.

Why You Might Need to Call Viva Aerobus

There can be several reasons why you may need to contact Viva Aerobus. Some common scenarios include:

  • Booking and Reservations: You might want to make a new reservation, change an existing one, or inquire about flight availability.

  • Flight Information: You may need information about your flight status, departure/arrival times, or baggage policies.

  • Special Requests: If you have specific requirements like dietary restrictions or assistance for passengers with reduced mobility, you’ll need to communicate them.

  • Complaints and Feedback: In case of any issues during your journey, you might want to file a complaint or provide feedback.

Contacting Viva Aerobus Customer Service

When it comes to contacting Viva Aerobus, you have several options at your disposal.

Calling Viva Aerobus Telefono Mexico

If you are in Mexico and prefer to communicate in Spanish, using telefono de vivaaerobus mexico +52 81 8215 0150 & 1-860-321-4022 is a convenient choice. Here are the steps to follow:

  1. Dial the Number: You can call the teléfono de vivaaerobus ciudad de méxico at +52 81 8215 0150 & 1-860-321-4022. (Make sure to verify the current phone number on their official website, as it may change over time.)

  2. Language Preference: When connected, select your preferred language, which, in this case, would be Spanish.

  3. Follow the Prompts: Listen to the automated prompts and choose the option that best suits your query, whether it’s booking reservations or any other assistance you require.

  4. Speak to a Representative: After selecting the relevant option, you will be connected to a customer service representative who can assist you further.

Alternative Contact Methods

Aside from calling, Viva Aerobus also offers alternative ways to reach their customer service team:

  • Email Support: You can send an email to [insert email address here] for non-urgent inquiries or feedback.

  • Social Media: Viva Aerobus is active on social media platforms like Facebook and Twitter, where you can send direct messages or post your questions.

  • Website Live Chat: Visit the official Viva Aerobus website and use the live chat feature to chat with a representative.

Common Issues and Queries

Here are some common issues and queries that passengers often contact Viva Aerobus for:

  • Flight Cancellations: What to do if your flight gets canceled, and how to request a refund or reschedule.

  • Baggage Policies: Information on baggage allowances, fees, and guidelines for packing.

  • Check-in Procedures: Guidance on online check-in, airport check-in, and associated requirements.

  • Travel Documentation: Ensuring you have the necessary ID and travel documents.

Tips for a Smooth Conversation

When calling Viva Aerobus telefono Mexico or using any other contact method, here are some tips for a smooth conversation:

  • Be Prepared: Have your booking reference, flight details, and questions ready before calling.

  • Stay Calm and Patient: Keep in mind that customer service representatives are there to assist you, so stay polite and patient.

  • Take Notes: Jot down important information provided during the call for future reference.

  • Ask for Clarification: If something is unclear, don’t hesitate to ask for clarification.


Calling Viva Aerobus, especially using telefono aerolinea vivaaerobus mexico +52 81 8215 0150 & 1-860-321-4022, is a straightforward process that allows you to access assistance for your flight-related queries and concerns. Remember to be well-prepared, patient, and polite during your interaction with their customer service team to ensure a smooth experience.

Frequently Asked Questions (FAQs)

  1. How do I make a new reservation with Viva Aerobus?

    To make a new reservation with Viva Aerobus, you can visit their official website, call their customer service hotline, or use the mobile app.

  2. What is the baggage allowance for Viva Aerobus flights?

    The baggage allowance for Viva Aerobus flights may vary depending on your fare type. It’s essential to check the specific baggage policy for your booking.

  3. Can I change my flight date or time with Viva Aerobus?

    Yes, you can change your flight date or time with Viva Aerobus, but it may be subject to fees and availability. It’s best to contact their customer service for assistance.

  4. What should I do if my flight is delayed or canceled?

    If your Viva Aerobus flight is delayed or canceled, the airline will provide you with information on rebooking, refunds, or alternative flight options.

  5. How can I provide feedback or file a complaint with Viva Aerobus?

    You can provide feedback or file a complaint with Viva Aerobus by contacting their customer service through phone, email, or social media. They take customer feedback seriously and aim to address your concerns promptly.

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